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IT-Fachinformatiker
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Erfahrung:  Software Entwicklung, Projekt Erfahrung, Windows-Netzwerke, Linux-Netzwerke, Windows/Linux-Server
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What can I do? Actally running XP Professional SP3 Upon installation

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What can I do? Actally running XP Professional SP3
Upon installation of new Zatoo following error message received

Prerequisite check for system component Visual C++ 2013 Runtime Libraries (x86) failed with the following error message:
"Installation of Visual C++ 2013 Runtime Libraries (x86) is not supported on Windows NT 4.0. Contact your application vendor."


See the setup log file located at 'C:\DOKUME~1\werner\LOKALE~1\Temp\VSD9.tmp\install.log' for mo

The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [InstallMode] = HomeSite {string}
Property: [NTProductType] = 1 {int}
Property: [ProcessorArchitecture] = Intel {string}
Property: [VersionNT] = 5.1.3 {version}
Running checks for package 'Visual C++ 2013 Runtime Libraries (x86)', phase BuildList
Running MsiProductCheck with ProductCode '{13A4EE12-23EA-3371-91EE-EFB36DDFFF3E}'
MsiQueryProductState returned '-1'
Setting value '-1 {int}' for property 'VCRedistInstalled'
The following properties have been set for package 'Visual C++ 2013 Runtime Libraries (x86)':
Property: [VCRedistInstalled] = -1 {int}
Running checks for command 'vcredist_x86\vcredist_x86.exe'
Result of running operator 'ValueGreaterThanEqualTo' on property 'VCRedistInstalled' and value '3': false
Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false
Skipping FailIf because Property 'Version9X' was not defined
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '6.00': true
Result of checks for command 'vcredist_x86\vcredist_x86.exe' is 'Fail'
'Visual C++ 2013 Runtime Libraries (x86)' RunCheck result: Fail
A prerequisite failed for Package "Visual C++ 2013 Runtime Libraries (x86)"
Package failed with message "Installation of Visual C++ 2013 Runtime Libraries (x86) is not supported on Windows NT 4.0. Contact your application vendor."
Gepostet: vor 3 Jahren.
Kategorie: Computer
Experte:  IT-Fachinformatiker hat geantwortet vor 3 Jahren.
Hello

note: Windows XP SP will not longer supportet. The extended security updates ends on 1. April 2014. You must Upgrade to Windows 8.1 (Upgrade from Windows XP to Windows 8.1 not supportet). You try the following procedure: Remove the following Software Packages:

- Zato
- Microsoft Visual C++ Runtimes 2013

For this you can use the Revo Uninstaller to remove all the parts of the packages:

http://www.revouninstaller.com/

next check your system for problems (Filesystemcheck and Operation System Check): Press Windowskey + R > cmd > OK type the following commands at the system prompt:

chkdsk

if you get many errors call chkdsk again:

chkdsk /f

allow Windows to cleanup the filesystem at the next boot. Now check the Operating System for problems: Type:

sfc /scannow

exit the system prompt and run the CCleaner to delete temp files and correct erros in the Registry (Systemdatabase):

https://www.piriform.com/ccleaner

reboot the system and reinstall the Visual C++ 2013 Runtimes:

http://www.microsoft.com/de-de/download/details.aspx?id=40784

restart the system and install the Zato App:

http://www.chip.de/downloads/Zattoo_24303134.html

Note: install the latest driver for your Graphic Card before.
Note: You can only run 32-Bit Applications all Windows Updates must be installed

I hope i can help you. If you speak german we can continue in the german language.

Bye

Guenter