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I cannot access my AOL account. I have answered all the identity

Kundenfrage

I cannot access my AOL account. I have answered all the identity questions correctly but I am still blocked. How can I open my account again as I have very important messages in my e-mail? [email protected]
Gepostet: vor 5 Jahren.
Kategorie: Computer
Experte:  BigDaddyXD hat geantwortet vor 5 Jahren.
Hello,

Is your AOL-Mail Account a german one?
Are you german?

I need to know that, to give you the correct answer.

Greetings,
Marcel Lehmann
Kunde: hat geantwortet vor 5 Jahren.
Hi Marcel, The AOL is a German one. I was recently in the USA visiting a sick relative and used my AOL e-mail there. I returned 17 July and changed my Password as a precaution. I had initially noproblem then after about two days I experienced difficulties accessing my account.
Peter
Experte:  BigDaddyXD hat geantwortet vor 5 Jahren.
Okay, thanks for the quick reply.

For Problems with a german AOL-Account please contact the German Support:
AOLDEFragen AT aol.com
(AT has to be replaced with @)

If you are a paying customer of AOL in Germany you can also use the following phonenumber:

+49 1804 - 31 31 64

Good luck!
Marcel
Kunde: hat geantwortet vor 5 Jahren.
Hi Marcel,
Thanks for your efforts but I am no nearer to opening my e-mail. I am not a paying customer of AOL in Germany although I have been using the email service at least six years. Is it impossible to open my e-mail files?
Peter
Experte:  BigDaddyXD hat geantwortet vor 5 Jahren.
As long as AOL Germany has not reoopened your Mailfile, yes.
You have to contact AOL via E-Mail, with the adress i have provided
above, to have your account reopened.

Greetings,
Marcel
Kunde: hat geantwortet vor 5 Jahren.
Erneut posten: Unvollständige Antwort.
I am no nearer to accessing my account. The telephone contact is only for paying German customers and the internet address did not help. I still need to communicate with someone from AOL.
Experte:  BigDaddyXD hat geantwortet vor 5 Jahren.
I did not provide an Internet Adress, but an E-Mail Adress.

Please write an E-Mail to the German AOL Customer Support, using the Mail-Recipient:

AOLDEFragenATaol.com
(As i said before, AT has to be replaced with @ -> @aol.com)

Good luck!
Marcel Lehmann

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