This seems to be for telecommunications providers and not for businesses recording the call activity on their own telephone systems, i.e., monitoring employee call activity while at work - who did they call, did they answer a customer call quickly enough, etc. Does the ruling apply here? Thanks again.
P.S. Sorry about the negative rating. I've tried to correct it. It was directed at the website and not your response.
Thank you for all your help. It has been most useful.